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Evidence Guide: MSACMG807A - Develop problem solving capability of a manufacturing organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSACMG807A - Develop problem solving capability of a manufacturing organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Develop an appropriate organisational framework

  1. Determine problem solving approach/strategy to be used
  2. Determine or review the desired outcomes from a problem solving program
  3. Review organisational structure to facilitate improvement in problem solving
  4. Analyse the selection and application of problem solving tools
  5. Develop a training strategy to improve problem solving ability
  6. Develop reporting framework and guidelines
  7. Develop corrective action tracking systems
  8. Obtain support from relevant process/system owners for proposed changes
Determine problem solving approach/strategy to be used

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine or review the desired outcomes from a problem solving program

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review organisational structure to facilitate improvement in problem solving

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the selection and application of problem solving tools

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a training strategy to improve problem solving ability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop reporting framework and guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop corrective action tracking systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain support from relevant process/system owners for proposed changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improve problem solving ability

  1. Implement training strategy
  2. Ensure problem solving occurs using groups or teams
  3. Provide resources to ensure problem solving occurs
  4. Ensure effective solutions are developed
  5. Provide resources to ensure solutions are implemented
  6. Ensure reporting and corrective action tracking occurs
Implement training strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure problem solving occurs using groups or teams

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide resources to ensure problem solving occurs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure effective solutions are developed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide resources to ensure solutions are implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure reporting and corrective action tracking occurs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review problem solving effectiveness

  1. Review corrective action tracking
  2. Determine benefit/cost from solutions
  3. Analyse interactions of multiple problems with each other and the organisation
  4. Review problem solving strategy
  5. Make improvements to problem solving strategy and approach
Review corrective action tracking

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine benefit/cost from solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse interactions of multiple problems with each other and the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review problem solving strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make improvements to problem solving strategy and approach

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge required to:

improve the problem solving capability of the organisation.

In particular look for evidence of:

ongoing review of systems and processes

increasing problem solving capability.

Context of and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

Method of assessment

Assessment must satisfy the endorsed assessment guidelines of the Manufacturing Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.

Assessment may be applied under project related conditions (real or simulated) and require evidence of process.

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment may be in conjunction with assessment of other units of competency where required.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

Required Skills and Knowledge

Required skills

decision making

communication at all levels

negotiation

problem solving

situation analysis

Required knowledge

competitive manufacturing principles

problem solving methodologies

workplace strategy and vision

corrective action tracking methods

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

Health, safety and environment (HSE)

All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on health, safety and environment

Desired outcomes

Desired outcomes from program include:

improved customer service and delivery

defect elimination

capacity improvement

cost reduction

safety improvement

improved complaint resolution

Organisational structure

Organisational structure may include:

super-users and facilitators

roles and responsibilities with regard to problem solving

plans to broaden the users of problem solving approach

plans to improve the problem solving performance of personnel

Reporting

Reporting should include:

appropriate metrics (such as incident frequency, incident consequences)

trigger criteria for conducting problem solving activity

problem definition and quantification

cause and effect chart (or similar)

solutions identified

Effective solutions

Effective solutions will:

prevent recurrence

be within the control/ability of the organisation to implement

meet organisation goals and objectives

Competitive philosophy

Competitive philosophy includes that body of knowledge and techniques which together guides an organisation towards achieving best practice in their processes and includes:

manufacturing practice

lean manufacturing

agile manufacturing

Required resources

Required resources may include:

plant

materials (raw materials, components, work in progress, other consumables)

energy (heating, cooling, fuel)

appropriately skilled people as employees and in the value chain

finances

feedback/visual factory resources

measuring equipment

Manager

Manager may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of multiple teams in a workplace, departments or entire organisations